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Guest FAQ

  • How do I book a property?

    You can either make a booking directly on this website by using the “check availability box” to the left. Or you can call our office at 843.341.3330 and a reservation agent will be glad to assist you.

  • Is booking online secure?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

  • Can I bring my pet with me?

    Some of our properties allow pets and some do not. We do have a strict pet policies in place for homes that are pet friendly including a required deposit. You can check our properties online by clicking on the “vacation rentals” tab above and see if the home you are looking at allows pets. Or you can call our office at 843.341.3330 or email to info@coastalvacationshhi.com and a reservation agent will be happy to help find a home that is just right for you (and your pet!).

  • What are the benefits of a vacation home rental?

    Our vacation homes are very well appointed in hopes that you will always feel like you are enjoying your vacation at “home” rather than settling for a small, cramped hotel room. All of our accommodations have full kitchens, ample dining, eating, and sleeping space, and some have pools, game rooms, hot tubs and BBQ grills. Our full service, spacious homes take your vacation to the next level without the huge expense!

  • What are the arrival/departure times?

    Check-in is 4:00 pm and check out is 10:00 am. These times are strictly enforced. Renters will be subject to additional fees for late check-ins and check-outs.

  • What is Coastal Vacation Rental’s Cancellation Policy?

    Holiday reservations are non-refundable.

  • 45 days or less prior to the check-in date – NO REFUND
  • 46-90 days prior to the check-in date – Deposit is forfeited
  • 91 days or more prior to the check-in date – Refund of deposit less the $65 Booking Fee and $49 Damage Waiver
  • What happens if there’s an emergency during my stay?

    A Coastal Vacation Rentals representative is on-call 24/7. Call our office at 843.341.3330 and press “1” after hearing the recording. You will then be forwarded to our answering service that will take your information and immediately contact the on-duty CVR representative. In extreme emergencies, immediately dial 911.

  • Do you offer monthly rentals?

    Yes! In the off-season we rent some of our properties for a monthly rate. Please call our office at 843.341.3330 for more details. Snowbirds welcome!