Guest FAQ

Holidays and RBC Heritage Week:

• 180+ days before scheduled check-in – 100% of deposit will be returned.
• 90-180 days before scheduled check-in – 50% of total cost of reservation will be forfeited.
• Within 90 days of scheduled check-in – 100% of total cost of reservation will be forfeited.

• 60+ days before scheduled check-in – 100% of deposit will be returned.
• 30-60 days before scheduled check-in – 50% of total cost of reservation will be forfeited.
• Within 30 days of scheduled check-in – 100% of total cost of reservation will be forfeited.

Yes. You must be at least 25 years old to book one of our properties.

Yes, we required at least a 3-night stay but this varies by property. Some of our properties require a 7-night stay Memorial Day – Labor Day with check-in/check-out on Saturday. The nightly minimum for each property is outlined at the bottom of the description, you can also call our office for more information!

Yes! We offer monthly rates during the off-season. If you would like more information please call our office at 843-341-3330.

We have partnered with Xplorie to offer our guests up to $300 worth of golf and island activities each day of your stay!* This includes 1 round of golf at 6 courses, 1 round of mini golf, 2 backpack beach chairs and an umbrella, 2 bikes and 1 dolphin tour. *Please note this is only available to stays less than 28 nights.

After you book your reservation, you will receive an email directly from Xplorie with information on how to start planning your activities. You can also call the guest experience number at 850-502-8117. Please allow 48 hours after booking before you call Xplorie.

At Coastal Vacation Rentals, we know your vacation couldn’t paw-ssibly be complete without your four-legged friend. We are proud to offer a variety of Hilton Head pet-friendly vacation rentals (dogs only) in some of your favorite communities! We invite you to bring your dog(s) to vacation at one of our properties labeled pet friendly. If you plan to bring your four-legged friend, pre-approval is needed at the time of booking, and we require a $250 non-refundable pet fee, per pet. We encourage you to read our full pet-policy here. If you have an emotional support animal or service animal, please call our office for more details on the procedure.

Great question! Every property allows a different number of vehicles and is outlined in the property description. If the description does not list a number of vehicles, you may bring 2.

If you are staying at a property in Sea Pines, Shipyard or Palmetto Dunes, you will receive a text message 30 days before your arrival asking if you need additional car passes for properties that allow more than 2 vehicles. Please Note: You can only request as many car passes as the property allows vehicles. To see how many vehicles the property allows, check the property description. If no vehicle information is listed, you may only request 2 car passes.

You can book directly on our website by using the "check availability box" on the home page or you can call our office at 843-341-3330 and a reservations agent will be happy to assist you!

Check-in is at 4:00 PM and check-out is at 10:00 AM. These times are strictly enforced to ensure our housekeepers and inspectors have enough time to prepare the property for the next guests to enjoy!

If you are interested in an early check-in, please call our office the day of your arrival. Our team will do our best to accommodate your request, but we cannot guarantee that the property will be ready before 4:00 PM. If you are interested in a late check-out, please call our office the date before your scheduled departure date. Our team will be able to tell you if we can accommodate a late check-out. Please Note: Early check-ins and late check-outs will be subject to an additional fee of $25.

Your check-in instructions will be emailed to you 20 days before your scheduled arrival date. The check-in instructions will includes directions to the property, code to your front door, Wi-Fi, car pass instructions (Sea Pines, Shipyard, Palmetto Dunes) and other useful information related to your property. You will also receive an email with an access code to our Happy Stays app. This app provides real-time property information and allows you to share your check-in instructions with other members of your group! Please Note: You will NOT receive your check-in instructions until your full balance has been paid and you have signed your rental agreement.

Emergency situations are anything considered to be a threat to the health and/or safety of our Guests or the integrity of the property. If you have an after-hours emergency, please call our office at 843-341-3330 and then press “1” and you will be connected with a Coastal Vacation Rentals representative that is on call. In extreme emergencies, immediately dial 911.

If you are staying in the gated communities of Sea Pines, Shipyard, Palmetto Dunes, Breakers, Treetops or Forest Beach Villas, you will need a car pass for every vehicle, in order to enter the community. Your reservation includes 2 car passes.

Yes! All properties provide wifi to make your stay hassle free! Wifi instructions are located on the welcome sheet as well as the welcome binder. If you are have problems getting your devices connected, please call our office or email info@coastalvacationshhi.com.

Some of our homes with private pools and spas can be heated for an additional cost. Generally, the fee for a gas heated pool is $800/week and an electric heated pool is $350/week. If you would like more information on if your properties pool can be heated, please call our office. If you plan to add pool heat to your stay, you must request this at least 14 days before your scheduled check-in. Some villa an complex pools are heated seasonally; however, this is at the discretion of the owner’s association and cannot be guaranteed.

Properties with a private pool/spa are available year-round. Properties with access to a community pool/spa may have seasonal restrictions. Seasonality is at the discretion of the owner’s association and cannot be guaranteed. If you would like more information on current seasonality, please check the property description or call our office.

Each property is cleaned after any reservation checks out and this one time clean is included in your reservations cleaning fee. You can rest assured that every bed has clean linens and towels provided.

No mid-stay cleans are included with weekly or monthly rentals. If you would like to purchase a mid-stay clean, please call our office.

If you think you left something behind, please call our office or email info@coastalvacationshhi.com with your reservation number and the item. We will do our best to locate the lost item and return it to you. An additional fee may apply for shipping the item.

Yes, all properties are non-smoking! We do not allow smoking, vaping, or the use of e-cigarettes at any of our properties, and this is strictly enforced.

To help get your stay started without a hitch, we supply our vacation rentals with a starter kit of amenities of household items. Each bathroom will be supplied with two rolls of toilet paper and a starter kick with shampoo, conditioner, body soap, and hand soap. In the Kitchen, we will stock it up with one paper towel roll, 3 dish detergent pods, 3 laundry pods, one sponge, liquid dish soap, and a few trash bags. Generally, this is meant to last you 1-2 days depending on how many people are staying with you. We recommend heading to the grocery store on your way to the property to pick up more supplies if you think you will need them!